Refund Policy

We want you to love your purchase. If something isn’t right, we’re here to help. You may request a return or exchange within 30 days of your purchase as long as the item meets the conditions below.

Return Eligibility

To qualify for a return or exchange:

  • Item must not be damaged, broken, or show signs of wear

  • All original packaging must be included

  • Item cannot be engraved or customized

  • Items cannot be returned after 30 days

Some products cannot be returned, including intimate items, sanitary goods, hazardous materials, and flammable liquids or gases.

A receipt or order confirmation email may be required.

To start a return or exchange, email Support@xorings.com with your order number and reason for the request.


Exchanges

For exchanges, contact Support@xorings.com with your order number and details. Our team will guide you through the process.


Return Shipping

Customers are responsible for return shipping costs. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.


Refunds

Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be issued to your original payment method.

Refund timing: Banks and payment processors may take 2–3 business days to post the refund.

If you haven’t received your refund after this period, email Support@xorings.com so we can investigate.


Warranty

We offer a lifetime warranty for items that arrive damaged, broken, or defective. Under this warranty, we provide free replacements, not refunds, for issues covered by the warranty.


Gifts

If the item was marked as a gift and shipped directly to you, you may receive store credit for the value of the return. A digital gift card will be emailed once the return is processed.


Damaged Items

If your item arrives damaged, email Support@xorings.com within 48 hours of delivery. We use the carrier’s delivery timestamp when reviewing claims.


Feedback

We value your experience. For questions, concerns, or feedback, email us anytime at Support@xorings.com.